Assurance Bird
InsuranceClaims status calls answered on the first ring, including out of hours.
Assurance Bird handles policy administration and claims for personal lines insurance. Their service line carried a steady volume of status checks: callers asking where a claim had reached, which documents were still outstanding, and when a payment would land.
Kilma AI answers that line. The agent verifies the caller against the policy record, reads back the current claim stage and any outstanding items, and books a callback with an adjuster when the question needs a person.
Calls are recorded and transcribed against the claim file, so the audit trail matches the process they already run. Anything touching a coverage decision or a complaint routes straight to a licensed handler rather than being answered by the agent.
