Terms of Service

These terms govern access to and use of the Kilma AI service. By creating an account or using the service, you agree to them.

If you accept these terms on behalf of a company, you confirm you have authority to bind that company.

Kilma AI is a managed service. We build, configure, operate, and monitor AI voice agents that place and receive calls on your behalf.

We may change features over time. We will not materially reduce core functionality during a paid term without notice.

The service is for business use only. You must be at least 18 years old and able to form a binding contract.

You are responsible for your account credentials and for all activity under your account.

You may not use the service for the following.

• Unlawful, fraudulent, deceptive, or harassing calls.
• Impersonating a person or organisation without authorisation.
• Calls that misrepresent the agent as a human where disclosure is required.
• Collecting payment card, health, or government identifier data unless agreed in writing.
• Reverse engineering, resale, or benchmarking without our written consent.
• Any use that overloads or interferes with the service.

You are the controller of the calls we operate for you. You are responsible for the legality of your call campaigns, scripts, contact lists, and calling hours.

This includes obtaining consent to call and to record where required, honouring do-not-call and opt-out requests, and complying with telemarketing and call recording laws in every jurisdiction you call into.

We may suspend campaigns that we reasonably believe breach these obligations.

Paid plans are billed monthly in advance. Usage above a plan allowance is billed in arrears at the overage rate for that plan.

Fees are exclusive of taxes. Late amounts may accrue interest and may result in suspension.

Free plans include a limited block of trial minutes and are provided as is, without any service commitment.

We may change or withdraw a free plan at any time.

You retain all rights in your data, including call recordings, transcripts, and configuration.

You grant us a limited licence to process that data to deliver and support the service. Our handling of personal information is described in the Privacy Policy.

Each party will protect the other's confidential information with the same care it applies to its own, and no less than reasonable care.

Confidentiality obligations survive termination for three years.

Support is provided by email on all paid plans. Enterprise plans may include a written service level agreement with uptime commitments and response targets.

Absent a signed service level agreement, the service is provided without an uptime guarantee.

We own the service, our software, and our documentation. You own your data and your content.

Feedback you provide may be used without restriction or obligation to you.

Voice agents generate responses automatically and can produce inaccurate or unexpected output.

You are responsible for reviewing agent configuration and for any decision made on the basis of agent output. Do not use the service as the sole basis for legal, financial, or medical decisions.

The service is provided on an as is and as available basis. To the fullest extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement.

Neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits or lost data.

Each party's total liability is capped at the fees paid or payable in the 12 months before the event giving rise to the claim. These limits do not apply to payment obligations or to liability that cannot be limited by law.

You will indemnify us against third party claims arising from your call campaigns, your content, or your breach of the acceptable use and call compliance sections.

Either party may terminate for convenience at the end of a billing term, or immediately for uncured material breach.

On termination we disable access and delete customer data in line with the retention periods in the Privacy Policy. Export your data before the term ends.

These terms are governed by the laws of the jurisdiction stated in your order form, without regard to conflict of law rules.

We may update these terms. Material changes take effect at your next renewal, or 30 days after notice for month to month plans.

For questions about these terms, contact help@kilma.ai.